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Our professional and friendly staff are available to answer your queries and resolve incidents on our support service desk from 08:00am to 5:00pm, Monday to Friday and our customers are able to log calls by telephone or email. Where possible we aim to resolve calls at first point of contact using remote software to resolve an issue or guide you through a process in the software. If this is not possible, we keep in touch with our customers at each stage of the call resolution process ensuring a speedy and effective resolution for our customers. We communicate with our customers on a regular basis via email and the MIS members area sending guidance on new features and top tips on a regular basis ensuring that you are making the most of the software.
We provide clear concise, documentation and support to guide our customers through processes such as the completion of statutory returns and examination downloads. Alongside the documentation we are able to provide remote or on-site sessions to guide you through each step or complete the process on your behalf.
All the team have extensive expertise across the Arbor software and are passionate about making a difference in schools. We have a wealth of knowledge in the software and educational requirements and we have a close working relationship with Arbor to ensure that you are receiving the most up to date resources and information. Our aim is to share our knowledge with you to ensure that you are making the most of the software and informed decision making to efficiently manage your school and drive improvement. We work with our customers to implement new strategies ensuring that the school see the positive outcome.
We are able to provide Training for your school and dedicated consultation time is also available.
For all enquiries please give us a call on 03332 40 20 10 or contact us .
